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35 word for word scripts for handling trolls, critics and difficult customers.
Created by Victoria Garlick, Founder of UNICORYN™
You know the feeling.
You open your phone and there it is. A comment questioning your income. A message calling you a fraud. A 1 star Google review from someone you bent over backwards for.
Your stomach drops. Your face goes hot. Your hands shake. You read it again, and again, and suddenly the 43 lovely comments underneath it do not exist. You draft a reply. Delete it. Draft another. It is 11pm and you are lying awake arguing with a stranger in your head while your business, your family and your peace wait for you to come back.
That ends today.
After 29 years in business, I have a tested word for word script for every single one of these moments. What to say. When to say nothing. How to stay calm, professional and in control even when it gets ugly.
Never improvise a reply with shaking hands again.
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